When you sign up for our 1-year commitment package, you are agreeing to a 12-month service contract at a reduced monthly rate instead of the standard month-to-month rate. This commitment ensures stability for both your business and our team. Yearly Commitment must be fulfilled according to the Terms of Service to qualify for promotions.

Since you committed to a 12-month contract at a discounted rate, early cancellation requires a buyout fee that will be calculated at the time cancelation is requested.

Our contracts do not allow for pauses or suspensions with the exception of a paid in full contract. However, we can work with you to adjust your service plan to better fit your needs. If you are in an annual commitment, a reasonable resolution may be determined by the management team at Allied Assist.

We understand that unexpected situations arise. If you need to cancel due to financial hardship, please reach out to discuss possible solutions, such as scaling down services, restructuring payments, or transitioning to our month-to-month plan.

No. We hire based on your needs.

Please communicate with us right away. The weekly Success Strategy Session is crucial to your success and ours — it keeps us aligned, informed, and proactive. We’re in the same industry, and our reputation matters. If something’s not working, your Success Coach is here to help make it right. We’re committed to excellence and long-term partnership. In rare cases where we cannot resolve the issue due to our lack, we will evaluate possible contract termination options.

If you must cancel, we require 30 days written notice for a month-to-month contract and a 90-day notice for annual commitments before termination, and any applicable cancellation fees must be settled before the contract officially ends.

No, we do not allow yearly commitments to switch to month to month at this time.

No. To ensure a strong working relationship, all new clients begin with a 90-day month-to-month package. This trial period allows both parties to evaluate fit and ensure our services align with your needs before committing to a yearly package.

If your service includes call handling, customer support, or phone-based tasks, a call center seat fee may be required to maintain a dedicated phone system for your business.

Call center seat fees range from $35 to $50 per seat per month, depending on the system used. This includes 1 phone number that is required. Each additional phone number is $10 per line.

We also import your numbers to our call center and bring you into our eco system for a more fluid system. If for whatever reason you decide to leave, we will allow you to export your phone numbers to any provider you choose.

This cost is charged directly by the software provider and will be added to your monthly invoice if applicable.

Yes, if you require social media scheduling and management tools, additional fees may apply. We use industry-standard tools which may cost $24.99 per month per brand/account. These tools allow us to track specific progress and engagement on all your social media platforms. These costs are charged separately and must be covered by the client and will be billed out separately month to month on reoccurring payments.

If we use our project management tools there is no extra cost for you. We provide a Client Dashboard where you can submit tasks, oversee deadlines, communicate with your Success Team, see updates on your projects and more. However, if your business requires additional team seats in your own CRM, PMS, or other platforms, you will be responsible for those costs. If you do not use our project managed services, you will have to provide any tools you would like to use with you VA. We can discuss some viable options for you at the time of your onboarding call.

Some services may require additional software, including: Marketing tools (email automation, ad management). Bookkeeping or payroll software (QuickBooks, Gusto, etc.) – varies by provider Custom integrations or API access – quoted separately based on needs

If the software is part of our internal system, we will include the cost in your monthly invoice. If you purchase your own software, you will pay directly to the provider, and we will use your login credentials. Any additional costs will always be communicated upfront before being added to your bill. All softwares that we offer require an annual commitment. If you cancel for whatever reason, you will still be liable for the remainder of the service period.